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My Costa Rica & CostaRica.Org

A Local Tour Operator and Full Service Travel Agency

The My Costa Rica team on the steps in San José, in team shirts

Local Costa Rica Experts

We live here. We plan it. We run it.

Custom Costa Rica vacations since 2004

Local Travel Experts Since 2004

Our team is based in Costa Rica, in our office in San Pedro, San José. We plan your trip from here, book every hotel and driver ourselves, and answer the phone in the same country you are travelling in.

A Costa Rican company that builds your Costa Rica

Since December 2004 our team in San José has designed custom Costa Rica trips, booked every hotel, driver and guide ourselves, and stayed on call for our travellers from landing to departure.

My Costa Rica is a destination management company: we design and operate every trip ourselves, here in Costa Rica, rather than reselling someone else’s package. Our sales, reservations and concierge teams work together in our office at San Pedro, in San José, and CostaRica.Org LLC looks after our US travellers from Boulder, Colorado.

Everyone experiences Costa Rica in their own way. Maybe you surf, maybe you dive, maybe you just want to see a sloth. Your Costa Rica is built around what you love, at hotels three stars and up that our team knows first hand.

2004Planning custom Costa Rica trips since December 2004
25,000+Travellers have explored Costa Rica with us
5.0On Tripadvisor, with a Travelers’ Choice 2026 award
A+Better Business Bureau rating, BBB Accredited Business

How your trip works

One team from the first email to the flight home.

  1. Plan

    Your Costa Rica Specialist builds a custom itinerary around your dates, your airport (San José or Liberia) and what you love, and revises it until it fits.

  2. Book

    Our reservations team confirms every hotel, private transfer and tour, and sends your final itinerary with all the details.

  3. Arrive

    A member of our team meets you at the airport with your welcome package: documents, contacts and a few gifts from Costa Rica.

  4. Travel

    Our concierge team is on call 24 hours a day. A change of plan, a missed connection, a restaurant tip: you message, we answer.

Jason and Lorena, who lead My Costa Rica

The people behind your trip

Jason came to Costa Rica in 1999 as a University of Costa Rica exchange student and started My Costa Rica in December 2004. He met Lorena in 2012, she joined the company in 2014, and they married at Villa Blanca in the cloud forest in 2017. Together they built a family business: a Costa Rican team in San José that designs, books and looks after every trip themselves.

Meet our team

The faces behind your Costa Rica

Sales, reservations and concierge work side by side in our office at San Pedro. These are the people who will answer your emails, confirm your hotels and pick up the phone while you travel.

Jason Bateman, Founder and CEO
Jason BatemanFounder and CEO
Lorena Guillén, Vice President
Lorena GuillénVice President
María José Brenes, Human Resources
María José BrenesHuman Resources
Zully Varela, Accounting Lead
Zully VarelaAccounting Lead
Diana González, Reservations Lead
Diana GonzálezReservations Lead
Kendall Jiménez, Product Lead
Kendall JiménezProduct Lead
Juan Soto, Costa Rica Specialist
Juan SotoCosta Rica Specialist
Daniel Vargas, Costa Rica Specialist
Daniel VargasCosta Rica Specialist
Raquel Abarca, Costa Rica Specialist
Raquel AbarcaCosta Rica Specialist
Kristy Segura, Costa Rica Specialist
Kristy SeguraCosta Rica Specialist
Danna Valenciano, Costa Rica Specialist
Danna ValencianoCosta Rica Specialist
Chris Diaz, Costa Rica Specialist
Chris DiazCosta Rica Specialist
Edwin Salas, Costa Rica Specialist
Edwin SalasCosta Rica Specialist
David Barquero, Costa Rica Specialist
David BarqueroCosta Rica Specialist
Kathleen González, Concierge Manager
Kathleen GonzálezConcierge Manager
Natalia Chaves, Concierge
Natalia ChavesConcierge
Maikel Navarro, Reservations Agent
Maikel NavarroReservations Agent
Kevin González, Product Specialist
Kevin GonzálezProduct Specialist
Owen Zamora, Accounting Assistant
Owen ZamoraAccounting Assistant

Trusted by travellers

In our travellers’ words

“The planning from Juan at My Costa Rica has been first class. He came up with a brilliant itinerary covering everything we wanted to do.”

Sarah, Shopper Approved, 27 October 2026

“Lorena guided us through the planning stages, creating a custom made package to suit our needs and budget, then Kathleen and the concierge team continued to look after us.”

Eleanor, Shopper Approved, 6 October 2026

“From the start of planning Jason made sure it was tailored to our vision. Kathleen took over from there and gave us great information and tips leading up to the trip.”

Family T., Shopper Approved, 1 August 2026

Tell us what your Costa Rica looks like

Share your dates, who is travelling and what you love. A Costa Rica Specialist will build your first itinerary and walk you through it.

Request a Custom Itinerary

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