The My Costa Rica Team

CostaRica.Org Explore Vacation Options Instituto Costarricense de Turismo

Custom Vacations To Costa Rica since 2004

We, the My Costa Rica Team are proud to have been in operation since 2004 planning Custom Vacations to Costa Rica. The My Costa Rica Travel Agency opened back in December 2004. Although we have grown in this time, we still pride ourselves on the personalized service and attention that we offer you. Here we are – a group of professionals that are passionate about promoting Sustainable Tourism to Costa Rica. We are helping you to SAVE TIME & MONEY while getting the most out of your time abroad.  

We are here for you every step of the way! We are guiding you throughout the planning stages, we are meeting you at the airport when you arrive, and we are on call for you 24 hours a day / 7 days a week during your stay. We are proud to call this beautiful country our home, so we cannot wait to be your guide here in this tropical paradise!

Get to Know Us - The Team

Our little office, located in the heart of Costa Rica holds working and comfort-space for our five departments; Sales, Reservations and Operations, Product, Web Development, and Accounting. Teamwork is being capitalized in our office! Everyone is helping each other so that over time we became more than colleagues, but rather a little “My Costa Rica family”. Sharing the same interests definitely plays an important role in this progress and guarantees our dedication to each and every one of our tasks to create a lifetime vacation for you while promoting responsible & sustainable tourism to Costa Rica! Because in the end professionalism should always go hand-in-hand with passion!

Collage My Costa Rica Team


Jason Bateman

Jason - General Manager

My love of different cultures and travel led me to study Spanish and Anthropology at the University and I first came to Costa Rica with a study abroad program in 1999. I immediately fell in love with this beautiful country and spent several years backpacking and exploring it. Over time, people began to contact me for help in planning their trips and the My Costa Rica project began. My personal goal is to promote sustainable tourism for our guests and to have a positive impact on this beautiful country which is now my home.


Study abroad at the University of Costa Rica in 1999

As a student of Spanish & Anthropology at the University of Colorado, I had the opportunity to study abroad at the University of Costa Rica in 1999. I used to joke that I wanted to be “Indiana Jones”, searching for hidden treasures and adventures. I immediately fell in love with the natural treasures that abound in Costa Rica and after finishing my studies, I taught English and backpacked through the region for several years. Over time, people began to contact me for travel advice and I found vacation planning to be really rewarding and I loved the feedback that I got after having helped people plan their vacations. The idea of started working in tourism came naturally over time and gave me the opportunity to share my experiences and all that this country has to offer with others.

Striving to Promote Sustainable & Cultural Tourism

In 2004 I began developing the online travel site for our Travel Agency My Costa Rica with hopes to provide people with an accurate resource to vacationing in this diverse and beautiful country I now call home. Out travel agency began marketing more upscale, luxury vacation packages but over time the focus has shifted to promoting more Sustainable Tourism to Costa Rica and cultural tours – while striving to guarantee the highest standards of quality in the providers that we recommend. Our hope is that through promoting responsible, environmentally friendly projects that are locally owned and that are contributing members in their communities we can help preserve the very things that attract people to Costa Rica in the first place and guarantee that they’ll be around for future visitors to enjoy.

Passionate About Costa Rica

My year abroad back in 1999 was about exploration and I remember how I had a map of Costa Rica on that wall that I studied religiously, eagerly planning every weekend between classes. I decorated the map with pins on all the places I had visited – wanted to see it all. I am happy to report that with nearly 13 years in the country, I still have not seen all that Costa Rica has to offer! As a backpacker, I traveled the country and into Panamá & Nicaragua by public bus, camping and staying at hostels. I loved to surf and would go nearly every weekend. Before I began working on the My Costa Rica project, I taught English for several years and I remember camping out one of my favorite beaches at the time, Mal País. Since I began to work in tourism, I began to see another side of the country and have had the opportunity to visit some of Costa Rica’s best resorts and accommodations and experience a lot of the tours personally. I really think I have the best job in the world and I’m always on the lookout for new destinations or adventures.

Anthropology & Tourism

Some people think that it’s kind of ironic that I studied Anthropology and Spanish and ended up working in tourism, but I think they’re really related. Travel to a foreign country is a powerful cultural experience, an encounter between two different cultures. We strive to give our clients the opportunity to discover Costa Rican culture, that the people and traditions here are unique – not just an extension of Mexico. Vacations change lives. I think people are more open-minded while traveling, more receptive to new ideas. I’d like to think that we can inspire people if we give them the opportunity to interact with another culture while participating in responsible and sustainable tourism and perhaps have a profound effect on their lives.

My Costa Rica Lorena

Lorena - Operations and Product Manager

Very happy to work at My Costa Rica. It’s such a great business to work at, awesome environment, travel benefits and so on. I like how we are a sustainable travel agency CostaRica.Org by having-working with communities, hiring Costa Ricans, protecting nature and kids around the whole country. Giving the best for our clients is always a MUST in our company, have them enjoy our country and show them another different culture because we believe vacation changes lives in a positive way.

Sales Team

We are here to help you plan your trip to Costa Rica, customize your travel itinerary, and coordinate your vacation. Our goal is to fulfill all needs and wishes you may have regarding your vacation!

My Costa Rica Nicole

Nicole - Travel Coordinator

I am originally from the United States, Pennslyvania, and have always loved traveling, new experiences, and different cultures. While in University I studied History and Latin American Studies. During that time I had the desire to travel to Central America to see firsthand the places I was learning about. After I finished University I decided to move to Costa Rica and make it my home. What drew me to Costa Rica were many things; including the friendliness of the people, the stability of the country, and the many unique and beautiful places you can see! I have been living in Costa Rica for over 5 years and have been fortunate to be able to explore this beautiful country; with so much more to see! I am happy to have the chance to share this wonderful country that I call home with you! 

My Costa Rica Rebeca

Rebeca - Travel Coordinator

I am a Costa Rican who enjoys exploring the country and visiting new places. I love sharing my knowledge with our clients and helping them create life-time memories through their vacations. It is extremely rewarding when a client comes back to tell you that they had an amazing time and that you helped them make a dream come true!


Making sure that all your accommodation, transportation, and tour operators are awaiting you, we are coordinating all the reservations for your itinerary!

My Costa Rica Jazmine

Jazmín - Reservations Manager

I have been working in the tourism industry since 2015 and I cannot imagine going back! As I really like organizing, I truly think that I have the best job helping to work on your itinerary and staying in touch with all the providers. Traveling around Costa Rica, exploring the diverse nature, and making new friends is simply incredible. It is so fulfilling to see that our clients have the time of their lives when visiting this beautiful country I am calling home!


To guarantee your vacation is going to be just as you imagine it, we are constantly updating and improving the product we are offering you. Because you deserve the best product brought to you by top providers! 

My Costa Rica Eduardo

Eduardo - Product and Reservations Assistant

Coming from Cartago and being a nature and music lover, I describe myself as hardworking and humble! I love working in tourism because it is the most direct way to communicate with people who visit Costa Rica, learn about their culture, and show them the happiness of my country. Giving the best to those who visit us is more than an experience – it is the desire to make them never want to leave again!


We make sure that all the numbers are adding up right each month. After all, a travel agency is a company like any other, which needs to be taken care of!

My Costa Rica Zully

Zully - Accountant

I have been working in accounting since 2011 and my mission while working with My Costa Rica is to see it flourish and grow further. Since tourism is a door for our country to grow and to generate employment for future generations, I am proud to be a part of this industry. The great image that our clients receive of Costa Rica is the image we want to keep up for future visitors. Come to our country and explore its riches firsthand!

Xinia - Accountant

My name is Xinia Salas, I am Costa Rican and I have been in the accounting business for more than 20 years. I began working for My Costa Rica in October 2005 and have been taking care of their accounting ever since. During those years I helped the company and tried to collaborate with the purpose to provide the best service to the clients. In all these years together we shared a lot of experiences and we are seeing the improvement and growth of the agency. I hope to keep this excellent relationship for many more years and see My Costa Rica becoming the best Sustainable Travel Agency in the country!

Drivers, Guides, and More

Our goal is to make your experience as smoothly and nicely as possible. You never need to feel rushed during a transport, you will always receive as much information during a tour as you like, and will feel comfortable as soon as you step out of the airport!

My Costa Rica Abel

Abel - Driver/Guide

It is amazing to work with Jason and the great team at My Costa Rica. I am working with them for several years now and I like to guide nice clients through beautiful Costa Rica! Our clients are people visiting my country and friends coming for their second visit and providing them with confidence and affection throughout their stay makes me happy. A friend and professional in tourism always awaits you!

My Costa Rica Mauren

Mauren - Airport Concierge

I am proud to have worked with My Costa Rica since almost the beginning and have received guests from around the world at the international airport. Making sure that your journey begins smoothly and safely, I am waiting for you in the main terminal with the My Costa Rica uniform and a sign with your name on it. I am presenting to you and providing you with all the physical documents you will need during your trip. Receive a welcome gift and start your vacation without a worry in mind. I look forward to see you when you arrive!

Our Office Mascot and Personal Motivator

My Costa Rica Team Choco

Charles aka "Choco"

Wuff Wuff!

I am Charles, but all my friends at the office call me Choco, Choqui, or Choquito! I was born in 2017 and I am not only the cutest office mascot you will ever meet, but also the king and leader of the My Costa Rica Team. I like how everyone is always so happy when I am around!

My favorite things to do are playing with my other dog friends, getting cuddles from my office family and watching movies with my parents Lorena and Jason. 

When you come by the office some time, don’t forget to play with me! I can nibble on your shoe strings or play dead. Yes, I will truly make a lasting impression!

Wuff Wuff

Join the My Costa Rica Team

Team Selfie

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